FAQ
What are the delivery times?
All in stock items are shipped on the same day.
Deliveries are made using Australia Post and TNT Express for our deliveries (1-2 business days).
Some Product arrivals may take longer because they are imported directly from our manufacturing partners and quality-checked here in Adelaide, please allow approximately 10–18 business days for delivery.
We genuinely appreciate your patience and understanding.Your trust means the world to us, and we’re committed to making sure the wait is worth it.
What are the shipping rates?
We Offer 100% FREE shipping Australia Wide on all orders
New Zealand
There is a flat shipping rate of $19.99 to New Zealand on some orders
International Shipping- Please Contact our customer service on Support@aquarola.com or via contact form
Is the company based in Australia?
Yes — Aquarola is proudly based in Adelaide, South Australia.
All of our products are designed and engineered in Australia, then manufactured by our trusted overseas partners. Once received at our Adelaide facility, every unit is individually quality-checked and tested to ensure performance, reliability, and peace of mind.
Final delivery is handled locally across Australia, New Zealand and even international.
We’re always here to support you and thank you for choosing Aquarola.
What should I do if I receive my order faulty or damaged?
We're sorry to hear that! At Aquarola, we take great care in checking and testing every unit before it leaves our Adelaide location.
However, if your item arrives faulty or damaged, please contact us at Support@aquarola.com within 48 hours of receiving your order.
We may ask you to provide:
- A brief description of the issue
- Photos or videos of the damage
- Your order number
Our team will review the issue and organise a replacement, repair, or refund depending on the situation.
Your satisfaction and peace of mind are our top priorities.
What if I don’t receive my order on time?
While we aim to deliver all orders within our estimated timeframes, occasional delays can happen due to shipping congestion, customs, or courier issues.
Please rest assured that your order is on the way.
If your order hasn’t arrived within the expected delivery window, please contact us at support@aquarola.com with your order number and we’ll look into it immediately.
We’ll provide tracking updates, investigate with the courier, and make sure you’re supported every step of the way.
Your peace of mind matters to us, and we’re here to help ensure your order reaches you safely.